Terms of Online Trading
terms of sale
Terms and Conditions of Purchasing Our Products
Set out below are the terms and conditions on which We will supply products (the "Products") listed on the following website: http://www.dermalogica.co.uk (the "Site") to you the consumer ("You"/"Your").
Any contract for any Products which you purchase using the Site will be between You and Dermalogica (UK) Ltd. Dermalogica (UK) Ltd is registered in England & Wales under company number 02263856 and has its registered office at The Manser Building, Thorncroft Drive, Dorking Road, Leatherhead, Surrey, KT22 8JB. Please read these terms and conditions carefully before purchasing any Products on the Site. You should understand that by purchasing Products you agree to be bound by these terms and conditions and should record a copy for future reference.
By purchasing Products through Our Site, You agree that:
1.1 You are legally capable of entering into binding contracts; and
1.2 You are at least 18 years old.
2. Formation of Contract
2.1 After placing an order, You will receive an e-mail from Us which will include an invoice for the goods You have ordered. Please note that this does not mean that an order has been accepted. An order from You constitutes an offer to Us to buy Products. All orders are subject to acceptance by Us, and the contract ("Contract") will only be formed when We dispatch the goods.
2.2 The Contract will relate only to those Products which We have dispatched. We will not be obliged to supply any other Products which may have been part of Your order.
2.3 By initially accepting an order, Dermalogica is under no obligation to supply the Products ordered. No additions or changes may be made to an order once placed. Products will be dispatched within 48 hours of the order being placed on the Site, unless there are exceptional circumstances.
2.4 You will be notified by email when Your order has been dispatched. Details of the Products We have sent You will be listed in the email. We will automatically refund You for any Products we are unable to supply.
2.5 Orders will be delivered to the address provided to Us when You place Your order on the Site. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.
2.6 The Products will be at Your risk from the time of delivery.
2.7 Ownership of the Products will only pass to You when the goods are delivered to the address You requested when ordering.
3. Price and Payment
3.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs which will be added to the total amount due. Prices are liable to change at any time, but changes will not affect any orders You have placed prior to the date of the change and which We have accepted. We will however, endeavour to provide reasonable notice of any price increases.
3.2 Payment for all Products must be by credit/debit card, PayPal or Klarna. We accept payment by MasterCard, Switch, VISA, PayPal & Klarna. Dermalogica will charge your chosen payment method, prior to dispatching goods. For information about Klarna see 3.4 below.
3.3 It is always possible that, despite Our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of Our dispatch procedures so that, where a Product's correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to You. If a Product's correct price is higher than the price stated on the Site We will normally, at our discretion, either contact You for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have notified You that Your order has been dispatched, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mis-pricing.
3.4 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay Later and / or Slice in 3. We reserve the right to offer these methods only once certain thresholds are met. Further information and Klarna’s service terms can be found here. General information on Klarna can be found here. For information on how Klarna processes your personal data please see Klarna’s Privacy Notice.
4. Refunds and Returns
4.1 We offer a 100% money back guarantee on Products returned for any reason. Before You return any Products to Us please contact our returns support staff (see our Returns Policy) who will provide You with a personalised return code. For your protection, We recommend that you always use a recorded delivery service to return the Products as We will not refund any costs until We receive them.
4.1.1 For Products that have been delivered in error We will refund the full value of those Products and the costs of returning them.
4.1.2 For Products that arrived damaged We will offer You a replacement and refund You the cost of returning the Product to Us.
4.1.3 If You return a Product which You are unsatisfied with for any reason other than the Product being damaged or delivered in error, You will be only be refunded the price You paid for the Product; no carriage will be refunded (unless You cancel the contract within 7 days after You received the order).
4.2 Where We are unable to supply a Product You have ordered and paid for We will automatically refund You the amount paid for the Product as soon as reasonably possible. We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.
4.3 If You have a complaint or dispute regarding a product or products We have sold You, in the first instance please use our Contact Us form or telephone Us on 0800 917 7147. If Your complaint or dispute is not reasonably resolved and You are not completely satisfied You may undertake Online Dispute Resolution by contacting http://ec.europa.eu/consumers/odr/ to open a formal dispute.
5. Consumer Rights
5.1 As a consumer, You may cancel a Contract at any time within seven working days, beginning on the day after You received the Products. In this case, You will receive a full refund of the price paid for the Product in accordance with Our refunds policy unless You have waived this right by using the Products before the end of this seven day period.
5.2 To cancel a Contract, You must inform Us in writing.
5.3 This provision does not affect your statutory rights.
6. Our Liability
6.1 Our liability for losses You suffer as a result of Us breaking this agreement is strictly limited to the purchase price of the Product You purchased and any losses which are a foreseeable consequence of Us breaking the agreement. Losses are foreseeable where they could be contemplated by You and Us at the time Your order is accepted by Us.
6.2 This does not include or limit in any way Our liability:
6.2.1 For death or personal injury caused by our negligence;
6.2.2 For fraud or fraudulent misrepresentation; or
6.2.3 For any matter for which it would be illegal for us to exclude, or attempt to exclude, Our liability.
7. Written Communications
Applicable laws require that some of the information or communications We send to You should be in writing. When using our Site, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on the Site. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
8.1 All notices given by You to Us must be sent to The Manser Building, Thorncroft Drive, Dorking Road, Leatherhead, Surrey, KT22 8JB OR firstname.lastname@example.org. We may give notice to You at either the e-mail or postal address You provide to Us when you registered to become a registered user with Us, or updated details as held within the Site on My Details. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
8.2 Products will be dispatched to the address provided to Us by You via the Site. Invoices will be emailed to the e-mail address provided to Us by You via the Sit.
9. Transfer of rights and obligations
9.1 The contract between You and Us is binding on You and Us and on our respective successors and assigns.
9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.
9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event").
10.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12. Entire agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.1 Any variation to these terms and conditions shall have no effect unless expressly agreed in writing and signed by one of Our authorised representatives.
13.2 The information and materials contained in these pages - and the terms, conditions, and descriptions that appear - are subject to change. Your eligibility for particular Products is subject to final determination and acceptance by Us.
13.3 Any and all disputes arising between You and Us not otherwise resolved according to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the English courts and the Contract shall be governed by English law.
14. auto-replenishment program - Terms & Conditions
14.1 By placing an auto-replenishment order on Dermalogica.co.uk, you agree to these terms and conditions for the Dermalogica Auto-replenishment program and authorize us to charge your payment card for future orders at the frequency and quantity you selected.
14.2 The charge for each auto-replenishment item shipment will be billed to the payment method used to create your Dermalogica account or otherwise designated by you in placing the order for such auto-replenishment item under the Auto-Replenishment program.
14.3 All auto-replenishment orders require a credit card payment. Advance payment methods can be available.
14. 4 Your auto-replenishment order will remain in effect until it is cancelled. You may cancel at any time via your my Account page under "Manage Auto-replenishments", or email us on email@example.com Cancellations become effective immediately unless such cancellation is made less than twenty-four (24) hours before the next auto-replenishment product shipment date, in which case the cancellation will be processed following such shipment and prior to the next scheduled shipment.
14.5 If you cancel auto-replenishment for an item and then reactivate it, any discounts applied to such auto-replenishment item may not be the same discount in effect at the time of cancellation. If the Auto-Replenishment Program discount percentage changes or any other Auto-Replenishment Program benefits change, the new discount and/or benefits will be applied to your future shipments of that item.
14.6 Auto-replenishment items will ship automatically until you cancel your auto-replenishment.
14.7 The actual cost of each order may vary depending on the prices and promotions then in effect, quantity, and frequency of shipment.
14.8 A recurring charge in the amount of the product selected for auto-replenishment will be automatically charged to your credit card for each shipment on the schedule you requested when you selected the product.
14.9 Dermalogica may, at our sole discretion, change these Terms (including all applicable terms, conditions, limitations, and requirements on Dermalogica.co.uk), at any time without notice to you. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or terms and conditions. Your continued participation after we change these Terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your auto-replenishment order and cease your participation in the Auto-Replenishment Program.
15. Dermalogica Loyalty Program
15.1 The Dermalogica Loyalty Program is the loyalty program for all Dermalogica consumers. It is promoted and operated by the Dermalogica Group.
15.2 By becoming a member of Dermalogica Rewards program you can earn points for purchases, referrals and much more. Dermalogica Rewards points can be redeemed for Dermalogica products.
15.3 All Dermalogica customers in Ireland can enrol in the rewards program.
15.4 The enrolment is free of charge and no purchase is necessary to become a member. Enrolment can be done by visiting our rewards page.
15.5 For further information please visit Frequently Asked Questions for Dermalogica Rewards
15.6 Dermalogica are committed to protecting your privacy when you use our services. Please refer to our Privacy notice which explains how we use your information and how we protect your privacy.
16.1 The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and are an adult under the law of the Republic of Ireland, or if below 16 years of age have the consent of the parent(s), guardian or legal representative as applicable. Dermalogica reserves the right to request written confirmation of such consent. Employees, officers, directors, agents and representatives of Dermalogica are eligible for membership but may be excluded from certain promotions.
16.2 By enrolling to the Dermalogica Rewards Program, you confirm that you are an adult under the law of the Republic of Ireland, or if below 16 years of age have the consent of your parent(s), guardian or legal representative as applicable, and that you agree to these Terms and Conditions.
16.3 Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by Dermalogica as approved by you upon taking part of offers, rewards, making purchases and other related services. We apply a limit of one membership per person and registered email address.
16.4 Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit.
16.5 It is your responsibility, and a condition for your membership, to keep your email address and contact details up to date.
16.6 The membership is limited to purchases made online at dermalogica.co.ie. You can only earn points by shopping as a logged in member or by performing other point awarding activities as communicated from time to time by Dermalogica.
16.7 The points you have earned are personal and cannot be transferred to another person or member.
16.8 The applicable points will be deducted from your rewards programme if you return a product.
16.9 Dermalogica Rewards points expire after 12 months of account inactivity.
17. Changes, Termination and / or removal from Dermalogica Rewards Program
17.1 You can leave the Rewards Program at any time, just email a request to firstname.lastname@example.org. You'll be unenrolled from the scheme and you'll lose all points earned. Please note your Dermalogica account will still be active. If you would like this cancelled too, please specify on your email request.
17.2 If you leave the Rewards Program and decide to join again, you're always welcome back. Just email us at email@example.com with your request and we'll create a new Dermalogica Rewards account for you. Please note - your point balance will restart from zero.
17.3 Dermalogica may, at its sole discretion, terminate, alter, limit, suspend or modify the Rewards Program, Promotions and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by Dermalogica or introducing new services. Any such change will take effect after 14 days from the date on which you have been informed of such change either in my Account, on dermalogica.ie, via mail or a combination thereof. If you do not accept the changes, you have the right to cancel your membership.
17.4 Dermalogica reserves the right to make minor changes to the Terms and Conditions of the Rewards program and Promotions without providing you with prior notification, provided that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on dermalogica.ie
17.5 Any proven abuse of the Dermalogica Rewards Program or Promotions proven or reasonably assumed fraud, failure to follow the Terms and Conditions, membership inactivity, any misrepresentation or any conduct detrimental to the interests of Dermalogica may subject you to membership revocation and will affect eligibility for further participation in the Rewards Program. If your membership is revoked, any points in ‘my account’ will automatically expire.
18. Limitation of Liability
Dermalogica will not be liable for any system failure or malfunction of the Rewards Program or Promotions or any consequences thereof. Dermalogica accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Rewards Program or Promotions except for any liability which cannot be excluded by law.
Gift Card - Terms and Conditions
- These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of digital Dermalogica gift cards.
- Dermalogica Digital Gift cards sold through our UK and Ireland stores are available to residents in the United Kingdom, Republic of Ireland and the Channel Islands only.
- These terms and conditions apply to gift cards purchased online at dermalogica.co.uk (dermalogica.ie for Republic of Ireland).
- Dermalogica reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.
Ordering & Redemption
- When ordering a Gift Card, you consent to its immediate supply. You must ensure that you supply us with the correct email address for delivery because, mistakes made after clicking on "Submit" or “Pay” cannot be rectified.
- Gift cards can be redeemed online at dermalogica.co.uk (dermalogica.ie for Republic of Ireland).
- They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.
- Cannot be exchanged for cash or used to pay for products or outstanding card balances, to buy another gift card or to pay Klarna or Clearpay instalments.
- Cannot be used to purchase other Dermalogica gift cards/vouchers.
- Discounts and promotions cannot be applied to digital gift cards.
- Unilever Group discounts do not apply to the purchase of gift cards.
- A maximum of 1 gift card can be redeemed in any one transaction online.
- If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.
- If you do not spend the entire balance on the gift card the remaining balance will be updated after each transaction. If spent in store, the remaining balance is shown on your printed till receipt.
- Gift cards are valid for 24 months from the last transaction (which includes the initial card activation, adding or spending funds, or balance enquiries).
- Any remaining balance will be cancelled on expiry of the validity period. We will not refund any amount paid for the gift card when it expires. We will not replace expired gift cards.
- Balance enquiries can be obtained online.
- Should be treated as cash; they are not cheque guarantee, credit or charge cards.
- Dermalogica will not accept liability for lost or stolen gift cards.
- Cannot be refunded, except in accordance with your statutory rights.
- Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above.
Gift cards purchased in Republic of Ireland and Channel Islands
- Gift cards purchased in the Republic of Ireland and the Channel Islands can be used in UK stores. Where necessary, our systems will convert Euro card balances to Sterling using a regularly updated exchange rate.
19. Applicable Law and Jurisdiction
19.1 These Terms and Conditions shall be governed by the laws of the United Kingdom, without regards to any rules or principles of conflicts of laws. However, if you are resident in another country then these Terms and Conditions can be subject to mandatory consumer protection laws and regulations in force in the country of residence which may provide you with additional rights. Any dispute, claim or controversy arising from or relating to these Terms and Conditions or your membership shall be resolved by the applicable courts in the United Kingdom, unless otherwise stipulated in applicable mandatory laws of your country of residence.
19.2 The invalidity or unenforceability of individual contractual provisions shall not affect the validity of the remaining contractual provisions. In such case, the ineffective or unenforceable provision shall be replaced by the parties by an effective or practicable new provision.
20. Contact Us
Please email all questions and inquiries to firstname.lastname@example.org.